Upper Lakes Non Foods Catalog - Catalog - Page 209
Dot Foods General Terms of Sale - Non Foods Category
It is our goal to provide you with the best customer service and buying experience. Please read the following general terms of sale
regarding purchasing products through Dot. If you have any questions, please contact your Dot sales representative.
General Ordering Information - order on-line at dotfoods.com
If emailing your purchase order, please have the following information included:
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Customer Account Number
Dot Foods Item Number
Separate purchase order for all special order items is recommended
Preferred Shipping Method
Shipping Information -Sandard Delivery:
• All orders placed for non-food items will ship with your regularly scheduled Dot dry order.
• Your normal Dot order deadlines apply for all Dot truck deliveries.
Drop Ship Delivery Through Dot on Demand Services:
• A separate purchase order is required for any order using FedEx/RPS and vendor direct shipments.
• Expedited shipments received by 5pm CST will be shipped out within 2 days. All orders sent over on Saturday or Sunday will be shipped out by
Tuesday. All requests for next day or 2nd day delivery must be noted on the purchase order and received by 9:30am CST These shipments will take
priority over ground orders.
• Distributor/Dealer may send factory direct shipments to their end user/operator customer.
• All weights and measures represented are provided by manufacturers.
• Freight charge - FedEx charges will be added to the final invoice.
• Fulfillment charge - A $5.75 per case repack charge will be added to china and glassware. A $4.75 per case charge will be added to all non-glass items.
• Dot Foods will not issue credit for refused glass or china items shipped at the customer's request via FedEx.
• Distributor is solely responsible for any breakage of glassware or china shipped via FedEx, RPS or UPS from manufacturer's facilities.
Freight Claims:
• All visual damage of goods shipped from a manufacturer or Dot are to be noted on the delivery receipt at time of receiving.
• The consignee is responsible for filing all freight claims with the carrier.
Factory Direct Ship Orders:
• Any factory direct ship order is subject to a manufacturer's minimum order policy and may be subject to broken case and freight charges.
• Special order items shipped factory direct are not returnable.
Custom Orders:
• Custom orders can produce excess due to production limitations. A custom run can produce product that is over the stated run. A
customer ordering a custom product is responsible for any custom product produced up to l 0% over stated quantity.
Sample Policy
• Sample requests should be sent to CDR.
Returns Policy- Submit return requests on dotfoods.com
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All eligible items must be approved by Dot Foods prior to returning.
Product must be purchased on a Dot Foods invoice within the last 120 days to be eligible for return.
Return requests are for items purchased from Dot stocked inventory only.
Any item sold in an "each" quantity is not returnable.
Special order or custom items are not returnable.
All return items must be in original factory carton and unused condition.
Credit will be issued only after receipt and product inspection by Dot.
There will be a 20% restocking charge on all returned goods.
Backorders
• Dot does not backorder.
• All Dot customers receive an order confirmation. Once you are notified of a shortage, please contact your Dot Customer Service
Representative to place on your next PO.
Warranty Information
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Dot does not warranty any products purchased thru our redistribution services.
All warranty work as it relates to parts and services is between the distributor and the manufacturer.
Customers should refer to the warranty information provided by the manufacturer.
Dot will provide assistance as to proof of purchase and/or invoice copies if required.
For warranty contact information, please contact your Dot Foods Sales Representative.
Distributor or Dealer must fax a copy of the Dot invoice showing sales transaction to them as well as faxed copy of the Distributor or Dealer
Invoice to end user. Manufacturer can only be of assistance when this information is provided.
Hazardous Materials
• Material Safety Data Sheets (MSDS) are available as needed by asking your Dot Customer Service Representative.
